The users of Davao City Water District (DCWD) currently rely on traditional paper bills for their monthly water payments. This system requires customers to physically receive, keep track of, and manually process their payments, often leading to inconveniences such as misplaced bills or forgotten due dates.

Additionally, customers must line up at payment centers each month to settle their bills, which can be time-consuming and inefficient. The long queues, limited operating hours, and potential travel costs add to the burden, especially for busy individuals or those with mobility constraints.

A more digitalized billing and payment system could greatly enhance convenience by providing electronic bills, online payment options, and automated reminders. This would not only reduce physical visits and paper waste but also improve overall customer satisfaction by streamlining the payment process.